Alpha Oumar Keita

Skills

IT Support & End-User Services

• Frontline IT support in Windows-based environments
• Troubleshooting hardware, software, and access-related issues
• Incident and request handling via phone, email, and chat
• Support for Microsoft 365 and enterprise collaboration tools

Systems, Networking & Security Foundations

• Windows Server fundamentals (Active Directory, DNS, Group Policy, IIS)
• Networking fundamentals (TCP/IP, VLANs, routing concepts)
• Identity and access management basics (AD DS, ADFS, certificates)
• Cybersecurity fundamentals aligned with ISC2 Certified in Cybersecurity (CC)

Virtualization & Cloud Environments

• Experience with VMware, Hyper-V, and Microsoft Azure in lab and cloud environments
• Deployment and management of virtual machines for testing, learning, and infrastructure simulations
• Exposure to hybrid environments combining on-prem virtualization and cloud services
• Use of virtualization to support systems administration, networking, and security scenarios

Communication & Work Practices

• Clear communication with technical and non-technical users
• Methodical problem-solving and structured troubleshooting approach
• Organized, reliable, and comfortable working within defined processes
• Effective collaboration within IT support and operations teams

Languages

• English — Fluent
• French — Fluent

Work

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Professional Experience

Bilingual IT Service Desk Analyst – French Language Services

Manitoba Public Insurance (MPI) │ April 2025 – Present

I currently work as an IT Service Desk Analyst at Manitoba Public Insurance (MPI), a large provincial Crown corporation, supporting employees, partners, and brokers with day-to-day IT needs. My role involves troubleshooting technical issues, assisting users across multiple communication channels, and providing reliable IT support within a structured, service-oriented environment.

I focus on clear communication, methodical problem-solving, and delivering consistent support in English and French when required. Working within established processes and standards, I collaborate with other IT teams while remaining accountable for resolving issues efficiently and professionally.

Bilingual Operations Specialist

SkipTheDishes │ May 2024 – September 2024

I worked as a Bilingual Operations Specialist at SkipTheDishes, supporting couriers in a fast-paced, high-volume environment across multiple international markets. The role involved handling inbound calls, chats, and email requests while resolving operational issues efficiently and professionally, following market-specific processes and procedures.

This experience strengthened my ability to adapt quickly to different systems, workflows, and operational standards. Providing support in English and French, I developed strong communication skills, attention to detail, and the ability to manage multiple requests under pressure — skills that translate directly into structured IT support environments.

Tutoring & Knowledge Sharing

Tutoring & Knowledge Sharing

Saint Boniface University │ September 2024 – April 2025

I supported first-year IT students by helping them understand core IT fundamentals through clear explanations, guided problem-solving, and hands-on examples. This role involved breaking down complex technical topics into simple, structured steps adapted to different learning styles and levels of understanding.

Through tutoring sessions, I regularly assisted students with foundational networking concepts and basic security principles, reinforcing best practices and encouraging analytical thinking. This experience strengthened my ability to communicate effectively, remain patient and methodical, and tailor technical explanations to non-technical audiences.

• Simplified technical concepts to help learners build confidence and practical understanding
• Adapted explanations based on individual needs and learning pace
• Reinforced structured thinking, troubleshooting approaches, and foundational security awareness

🎓 Education

Diploma in Information Technology

Saint Boniface University, Winnipeg, Manitoba
September 2023 – June 2025

Graduated with distinction, with a strong focus on IT support, networking, systems administration, and cybersecurity fundamentals.
Recognized for academic excellence and consistent performance throughout the program.

Program Excellence Medal – Valedictorian, June 2025

Bachelor of Civil Engineering (Completed Coursework – 2 Years)

Gamal Abdel Nasser University, Conakry, Guinea
2020 – 2022

Certifications

ISC2 – Certified in Cybersecurity (CC), December 2025

Awards & Distinctions

• Program Excellence Medal (Valedictorian) – Diploma in Information Technology, June 2025
• Excellence Scholarship – Information Technology Program, Fall 2024

Contact

Feel free to get in touch using the form below. I'll respond as soon as possible.

• Linkedin
• GitHub

Projects

Secure Identity Federation & Certificate-Based Authentication

Academic Project – Winter 2025

Key Focus Areas

• Identity & access management
• Federation and certificate-based authentication
• Secure external access to internal identities

This project simulated a real-world enterprise IT environment focused on identity management, authentication, and secure access to external services. It was designed and implemented in a multi-site lab environment to reflect how organizations manage federated access across locations and systems.

The objective was to allow Active Directory users to securely access an external web application outside the domain, while ensuring that access remained fully controlled by domain policies. Using Active Directory Federation Services (AD FS) and Active Directory Certificate Services (AD CS), authentication was centralized so that only active, authorized domain users could authenticate successfully, while disabled accounts were automatically denied access.

Environment

Hyper-V lab · Multi-site Windows Server infrastructure · Federated identity services

This project demonstrates my ability to design structured IT environments, understand identity and access management concepts, and apply security principles in a practical, realistic context.

AI-Based Smart Parking System

Applied AI & IoT Group Project
Awarded 2nd Place – Journée du Savoir

Key Focus Areas

• Computer vision–based parking detection
• Real-time availability and reservation workflow
• AI-driven, sensor-free architecture

This project addresses a common urban challenge: efficiently identifying available parking spaces in real time. Instead of relying on traditional physical sensors, the system uses computer vision and artificial intelligence to analyze camera feeds and determine parking occupancy, reducing infrastructure complexity and hardware costs.

AI detection output (backend processing)

The detection logic operates entirely on the backend, where live video streams are processed to identify occupied and available parking spots. Users interact with a web platform synchronized in real time, without direct exposure to camera feeds or detection mechanisms. Only available parking spots are displayed, allowing users to quickly check availability, make reservations, and receive confirmations through the platform.

User-facing platform (reservation and availability view)

The system integrates AI-based image processing, a cloud-backed backend, and a responsive web interface to deliver a seamless user experience. I was involved in the design, integration, and coordination of the system components, ensuring that detection results, data storage, and user interactions worked together reliably.

High-level system architecture

Environment

Computer vision & AI · IoT components · Cloud-based backend · Real-time web application

This project demonstrates my ability to contribute to applied AI solutions, design integrated systems, and work on innovative, real-world problems while maintaining clear separation between backend processing and user-facing functionality.

Elements

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